Draft — to be finalised before paid orders open.
Digital products
Growing Minds sells downloadable books and printable activities. No physical products are shipped. Before purchasing, review the product’s language, format, intended age range, sample pages, and printing requirements.
Accessing your downloads
Download access is provided after payment is confirmed. Confirmation times depend on the payment method. Please use an email address you can access at checkout.
Available download links may appear on your order confirmation page and in your order emails. Customers with an account can also check My Account → Downloads. Any download limits or expiry periods will be stated on the product page.
Problems with a file
If a file is missing, incorrect, damaged, or cannot be opened, contact us with your order number and a description of the problem. We will investigate and first try to provide a working download or the correct replacement file.
Refund requests
We review refund requests involving duplicate purchases, incorrect files, products materially different from their description, or technical defects we cannot resolve.
Change-of-mind refunds are generally not offered after a purchased file has been successfully downloaded, except where applicable law requires otherwise. This policy does not limit any mandatory consumer rights.
How to request help
Email contact@personalgrowthandbehaviour.com with your order number, checkout email address, product name, and reason for contacting us. Please report problems promptly so we can help.
Do not send passwords, PINs, one-time verification codes, or full payment-card details.
Approved refunds
Before paid orders open, this section will be updated with the refund method and expected processing times supported by our payment provider.