1. Digital service only

Products sold through MDCAT Mock Lab consist of online mock-exam attempts and related digital educational services.

No physical package, book, parcel or other item is shipped to customers unless a future product specifically states otherwise.

2. How access is delivered

Paid mock attempts are linked to the customer account used during checkout.

Once payment is successfully confirmed, the purchased number of mock attempts is added to the student’s MDCAT Mock Lab account.

3. Delivery time

In normal circumstances, purchased mock access is activated shortly after the payment provider confirms a successful payment.

Payment processing, network delays, fraud checks or third-party payment-provider systems may occasionally delay confirmation.

4. Where students access purchased attempts

Students can view their available mock attempts by signing into the account used during purchase and opening the My Account area.

When an unused attempt is available, the account dashboard provides access to start the corresponding mock exam.

5. Account requirement

Paid mock attempts are account-based digital services. Customers should therefore use the same registered account throughout purchase and exam access.

Customers are responsible for entering a valid email address and maintaining access to their account.

6. Payment pending or unsuccessful

An order that is pending, failed, cancelled, reversed or otherwise not successfully confirmed does not automatically create a paid mock attempt.

Access becomes available after our system receives valid payment confirmation from the relevant payment provider.

7. Payment completed but access missing

If your payment has been successfully completed but the purchased mock attempt does not appear in your account, contact us so that we can investigate.

Please provide:

• The email address associated with your MDCAT Mock Lab account.
• Your order number where available.
• The approximate time of payment.
• Any non-sensitive transaction reference that may help us locate the purchase.

8. Technical delivery problems

If a platform-side technical issue prevents access to a valid paid attempt, we will investigate the problem.

Depending on the circumstances, we may restore access, correct the student’s attempt balance, provide a replacement attempt or take another appropriate action.

9. No physical shipping charges

Because our current services are delivered digitally, customers are not charged shipping or courier fees for MDCAT mock-exam purchases.

10. Refunds

Refunds, duplicate payments and problems involving used or unused attempts are handled according to our separate Refund Policy.