1. Information you provide to us

We may collect information that you provide directly when creating an account, purchasing a mock attempt, contacting us or otherwise using the platform.

This may include:

• Your name.
• Your email address.
• Your phone number where required for checkout or payment.
• Account username and related account information.
• Billing information provided during checkout.
• Order and transaction-related information.
• Messages you send to customer support.
• Information you voluntarily provide when reporting a technical, account or payment problem.

2. Mock exam and performance data

When you take a quiz or mock exam, the platform may process information related to your attempt.

This may include:

• Questions presented during an attempt.
• Answers submitted.
• Correct and incorrect answer counts.
• Overall score or percentage.
• Subject-wise performance.
• Time-related attempt information.
• Quiz submission and result records.
• Available or consumed mock-attempt credits.

3. Orders and purchases

When you purchase a paid mock attempt, we may store information needed to create and manage the corresponding order.

Our WooCommerce system may store information such as your customer account, order number, products purchased, amount paid, order status and related billing information.

We use this information to confirm purchases, grant mock-attempt access, prevent duplicate credits, provide customer support, investigate payment problems and maintain transaction records.

4. Payment information

Payments may be processed through third-party payment providers. Payment providers may collect or process information according to their own privacy policies and security practices.

We may receive transaction information from a payment provider such as whether a payment succeeded, failed, was cancelled, refunded or reversed, together with transaction references necessary to manage the order.

5. Information collected automatically

Like most websites, our server, WordPress installation, plugins and related services may automatically process certain technical information when you visit or use the site.

This may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Approximate visit time.
• Error and security logs.
• Session and cookie information.

This information may be used for security, troubleshooting, fraud prevention, website administration and service improvement.

6. Cookies

MDCAT Mock Lab may use cookies or similar browser technologies that are necessary for the website to function correctly.

Cookies may be used for purposes such as:

• Keeping users logged in.
• Maintaining WooCommerce cart and checkout sessions.
• Supporting account functionality.
• Maintaining quiz-related session information.
• Remembering necessary website preferences.
• Security and fraud prevention.
• Analytics where such services are enabled.

Some cookies may be set by third-party services used on the website.

7. Analytics

We may use website analytics tools to understand how visitors find and use the platform.

Analytics may provide information such as page views, general traffic sources, device categories and interaction patterns. We use such information to improve site performance, navigation and the student experience.

If additional analytics or advertising tools are introduced, this Privacy Policy may be updated to reflect their use.

8. How we use your information

We may use collected information to:

• Create and maintain user accounts.
• Process and manage orders.
• Grant purchased mock attempts.
• Deliver free and paid quiz functionality.
• Calculate and display quiz results.
• Maintain attempt and purchase records.
• Provide technical and customer support.
• Investigate failed or duplicate transactions.
• Detect fraud, abuse or unauthorized access.
• Protect the security of the website.
• Improve website performance and usability.
• Comply with applicable legal obligations.

9. When information may be shared

We do not sell your personal information to advertisers.

Information may be shared with service providers where reasonably necessary to operate the website and provide the service.

These may include providers involved in:

• Website hosting.
• Payment processing.
• Email delivery.
• Website security.
• Analytics.
• Technical infrastructure.

Information may also be disclosed where reasonably necessary to comply with applicable law, protect users or the platform, investigate fraud or respond to a valid legal request.

10. Data retention

We may retain account, order, quiz and support information for as long as reasonably necessary for the purposes for which it was collected.

Certain records may need to be retained for accounting, dispute resolution, fraud prevention, security, operational or legal purposes even after an account becomes inactive.

We aim not to retain personal information longer than reasonably necessary for its legitimate operational or legal purpose.

11. Security

We use reasonable technical and administrative measures intended to protect account and website information.

However, no website, network, database or internet transmission can be guaranteed to be completely secure.

Users should use a strong password and should not share their account credentials, payment PINs or authentication codes.

12. Children and younger students

MDCAT preparation may involve students who have not yet reached the age of legal adulthood.

Younger users should use the platform with the knowledge or assistance of a parent or guardian where required by applicable law or appropriate to their circumstances.

We do not intentionally request sensitive personal information from students that is unnecessary for providing the service.

13. Your information and account requests

You may contact us if you have a reasonable request concerning personal information associated with your account, such as a request to correct inaccurate account details or inquire about information we maintain.

We may need to verify your identity or account ownership before acting on a request.

Some information may need to be retained where required or permitted for legitimate accounting, legal, security, fraud prevention or dispute-resolution purposes.

14. Third-party websites and services

Our website may contain links to third-party websites or use services provided by external companies.

We are not responsible for the privacy practices of independent third-party websites. You should review their privacy information where appropriate.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our website, payment methods, analytics, service providers or legal requirements change.

The latest version will be published on this page together with an updated revision date.

16. Independent platform

MDCAT Mock Lab is an independent educational practice platform and is not affiliated with, endorsed by, sponsored by or operated by PMDC, King Edward Medical University or any other medical university or examining body.